MBACC4
VALUE DELIVERY
Every successful business actually delivers
what it promises to its customers.
There’s a term for a person who takes other
people’s money without delivering equivalent value:
"scam artist."
Value Stream
“Great design is eliminating all unnecessary details.” – Minh D. Tran
Key Ideas:
- A Value Stream is the set of all steps from the start of your value creation until the delivery of the end result to your customer.
- The Value Stream is basically the combination of your Value Creation and Value Delivery processes.
- The best way to understand your Value Stream is to diagram it. This can help you see where you can improve the value of your offering.
- It’s best to try to make your Value Stream as small and efficient as possible. The longer the stream, the greater the risk of things going wrong.
Questions for Consideration:
- What does the process you use to create and deliver value to real paying customers look like? Can you diagram it?
- Do the value-creation and value-delivery processes fit together seamlessly?